Trip Protection

Trip Protection allows passengers to change or cancel their trip for any reason without incurring cancellation fees, ensuring a full refund.

Refund Policies

1. Standard Refunds: Without Trip Protection, passengers can receive a refund if they cancel 48 hours in advance. However, the refund will be subject to a 20% service fee.
2. Cancelled Ferry: Passengers are entitled to a full refund if the ferry cancels a trip and cannot accommodate them on another carrier.
3. Schedule Change or Significant Delay: Passengers can obtain a refund if the ferry makes a significant schedule change or delays the trip in excess of 2 hours, and they choose not to travel.
4. Baggage Fees: If a passenger has paid a baggage fee and their baggage is declared lost by the ferry, they are entitled to a refund.

Lost Baggage Claims

While our team efficiently handles checked luggage, mistakes can occur, leading to lost bags. Trip Protection covers lost or damaged claims up to $250, with compensation determined by various factors, including the trip route and the contents of the luggage.

Our team has 21 days to locate lost luggage. Once a bag is confirmed as lost, we will negotiate with the owner, who must provide a list of items inside the luggage along with their prices. Receipts for compenstation items may also be requested. After receiving the necessary documentation, we will assess the depreciated value of the items and process compensation within 30 days.